Returns & Exchanges
Due to the perishable nature of our artisanal treats, we strive for complete satisfaction and offer resolutions for any items that arrive damaged or incorrect. Please contact our support team within 48 hours of delivery to initiate a claim for a refund or replacement.
Document the Issue
Take clear photos of the damaged packaging or the incorrect confectionery items immediately upon arrival.
Contact Support
Email our team at [email protected] with your order number and the photos of your delivery.
Review Process
Our quality assurance team will review your request within 24 hours to verify the claim against our freshness guarantee.
Resolution Delivery
Once approved, we will issue a full refund to your original payment method or dispatch a fresh replacement order at no extra cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing