Frequently Asked Questions
Everything you need to know about our delicious treats.
How do you ensure the freshness of the sweets during shipping?
All our products are made to order and vacuum-sealed in food-grade packaging. We use temperature-controlled shipping methods for delicate items like chocolates to ensure they arrive in perfect condition.
Do you offer sugar-free or vegan options?
Yes, we have a dedicated collection for both sugar-free and vegan sweets. You can filter our shop by 'Dietary Needs' to find treats that fit your lifestyle without compromising on flavor.
What is your return policy for food items?
Due to health and safety regulations, we cannot accept returns on food products. However, if your order arrives damaged or incorrect, please contact our support team within 24 hours for a full refund or replacement.
How long will it take to receive my order?
Domestic orders typically arrive within 3-5 business days. We also offer express 24-hour shipping for those last-minute sugar cravings.
Do you provide allergen information?
Absolutely. Every product page contains a full list of ingredients and highlighted allergens. Please note that our facility handles nuts, dairy, and gluten.
Can I customize a gift box for a special occasion?
Yes! You can use our 'Build Your Own Box' feature to select specific sweets, add a personalized note, and choose custom gift wrapping at checkout.